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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Shipping & Delivery
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We ship to worldwide including USA, Europe, Asia etc. Customers may choose their preferred shipping methods as follows:
Regular packages:
1. DHL Global Mail: 7-20 days
2. DHL Express: 2-5 business days
3. FedEx Express: 2-5 business days
4. UPS Express: 2-5 business daysLarge packages:
1. DHL 10kg or 25kg: 2-5 business days
2. FedEx 10kg or 25kg: 2-5 business days
3. UPS 10kg or 25kg 2-5 business days
4. Sea Freight/ LCL
*** For USA, an APO or military address may encountered delays or returns. We highly recommend regular USA address. ***
Handling and Production lead-time:
In-stock items are being dispatched within 48 hours once payment cleared.
Made-to-order items require production lead-time. 1-6 weeks depending on factory schedule.*** We highly recommend In-stock items. Please feel free to contact our Customer Support to help you find the best in-stock items. ***
Unclaimed packages:
If the address is incorrect or incomplete, the package may be undelivered and return to our office. In this case, the additional shipping payment will be charged.Change Product/Size:
You can change product or size if the order is not passed the procurement process. You may have to pay or receive store credits for price difference.Change Address:
You can change the shipping address if the order is not passed the packing process. There is no extra charge - Privacy & Security
- We do not store your credit card information. All sensitive credit card information is processed at our 3rd-party systems: PayPal and 2Checkout.
We do not sell or share any of your information including email, phone numbers, addresses etc. to other companies. - Returns & Replacements
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Buyers can return products for replacements or refunds under these circumstances:
1. Replacement
2. RefundThe returning items must be "NEW: with tags" and must be returned via registered mail within 7 days (delivery time is not included)
For replacement, additional shipping charges will be charged
For refund, shipping charge is not included. Refund can be issued back to your accounts (PayPal or credit cards) or store credits. - Ordering
- Customers can order through the following methods:
1. Web Order
2. Email Order
3. Fax Order - Payment, Pricing & Promotions
- We accept the following payments methods:
1. PayPal
2. Credit Cards via 2Checkout system
3. Western Union
4. Bank/ Tele Transfer - Viewing Orders
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You will receive email once the order pass each process. If you choose express shipping agents (DHL, FedEx, UPS), the additional email notification will be sent (delivery status)
You can track your order status by the followings:
1. Our websites
2. Email. Please provide your Order Number (or Sales ID)
3. Live Chat. (available in Thai office hours)
